FAQ

Welcome to pornelayne.shop. Below are frequently asked questions and instructions regarding meat grinders and kitchenware purchases, delivery, and after-sales service. Please read carefully before placing your order.

1. What products do you sell?

We mainly sell kitchenware, especially meat grinders, suitable for daily home cooking, food processing, and kitchen use.

2. Are the products subscription-based or one-time purchases?

All products on this website are one-time purchases, not subscription services. There are no automatic renewals or recurring charges.

3. Where are the products shipped from?

Shipping location: Spain
All orders are shipped from our Spanish warehouse.

4. How long does it take to process an order?

Order processing time: Same day (working days)
After successful payment, the order will be reviewed, packaged, and shipped on the same day.

5. How long does delivery take?

Transportation time: Approximately 2 days. Specific delivery times may be affected by logistics, weather, or holidays.

6. Can I return items?

Yes.
Return Period: Returns can be requested within 30 days of receiving the goods. Goods must be in their original packaging and in a condition suitable for resale.

7. How long does it take for the refund to arrive?

Refunds will be processed after the returned goods are approved.

Refund arrival time: Returned to the original payment account within 3 days.

Actual arrival time may be slightly delayed due to processing time at the bank or payment institution.

8. Why are the prices so low?

Due to continuous operating losses, the merchant has decided to conduct a clearance sale at a loss.

Some meat grinders and kitchen supplies are being sold below cost. Inventory is limited, while supplies last.

9. Is after-sales service available for clearance items?

Yes.
After-sales service can still be applied for according to the website’s return and refund policy for clearance items, but subsequent restocking is not guaranteed.

10. How to contact customer service?

For any order or after-sales issues, please contact us:

Email: filiberto@porcelayne.shop