PRIVACY POLICY

Welcome to porcelayne.shop (hereinafter referred to as “this Website”). We value and protect your personal privacy information. This Privacy Policy is designed to explain how we collect, use, store, and protect the information you provide while using this Website. By using this Website, you agree to the entire content of this Privacy Policy.

1. Information Collection

When you use this Website to shop or browse, we may collect the following information:

Name, contact phone number, and email address;
Shipping address and billing address;
Payment information (securely processed by third-party payment platforms);
Order details, shipping information, and after-sales service records;
Device information and website browsing behavior data.

2. Purposes of Information Use

The information we collect is used for the following purposes:

Processing orders, payments, and delivery services;
Providing customer support and after-sales services (including returns and refund processing);
Optimizing website functionality and user experience;
Preventing fraud and ensuring transaction security.

3. Information Sharing

We will not sell or rent your personal information; however, we may share necessary information under the following circumstances:

With payment service providers to complete transactions;
With logistics companies for order delivery;
When disclosure is required by laws and regulations, or in response to lawful requests from government agencies.

4. Shipping and Delivery Information
   Shipping Origin: Spain
   Order Processing Time: Processed on the same day (on business days)
   Shipping Duration: Approximately 2 days
   Tracking information will be provided for all orders once they have been shipped.
5. Return and Refund Policy
   Return Period: Return requests may be submitted within 30 days from the date of receipt.
   Items must remain in their original packaging and be in a condition suitable for resale.
   Refund Processing Time: Refunds will be credited back to the original payment account within 3 days of confirming the return.
6. Special Note on Clearance Sales

Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss.
Some items are being sold at prices below cost; inventory is limited and available only while supplies last. The Website’s standard Return and Refund Policy remains applicable to all clearance items.

7. Data Security

We implement reasonable technical and administrative measures to protect the security of your personal information; however, as internet transmission cannot be guaranteed to be absolutely secure, users are advised to acknowledge and understand the associated risks.

8. Policy Updates

This Website may update its Privacy Policy from time to time; any updates will become effective immediately upon their publication on the Website. 9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Email: filiberto@porcelayne.shop