REFUND POLICY

Welcome to pornelayne.shop. To protect your shopping rights, please carefully read the following refund policy before purchasing meat grinders and related kitchenware. Placing an order indicates your agreement to this policy.

1. Return Eligibility
   Customers can apply for a return within 30 days of receiving the goods.

Returned goods must be in their original packaging, with all accessories included, and must not affect resale.

Product problems caused by human error, misuse, or improper operation may not qualify for a return.

2. Shipping and Delivery Information
   Shipping Location: Spain
   Order Processing Time: Same day (working days)
   Transportation Time: Approximately 2 days
   Logistics tracking information will be provided after the goods are shipped to help customers check the delivery status.
3. Return Process

To return an item, please follow these steps:

Contact customer service to submit a return request (order number, name, and reason for return).

Wait for customer service review and return confirmation.

Please send the item back to the following return address:

Return Address: Avenida Codonyol, 12 1°2, La Ràpita, T, 43540

4. Refund Policy
   After receiving and inspecting the returned item, we will initiate the refund process.

Refund Arrival Time: Refunds will be credited to the original payment account within 3 days.

Actual arrival time may be slightly delayed due to bank or payment platform processing speed.

5. Shipping Costs
   For returns due to product quality issues or incorrect item delivery, the merchant will bear the shipping costs.

For returns due to personal reasons (such as dislike, mistaken purchase, etc.), the customer will bear the shipping costs.

6. Clearance Sale Special Note

Due to continuous operating losses, the merchant has decided to conduct a clearance sale at a loss.

Some meat grinders and kitchen supplies are being sold below cost. Inventory is limited, while supplies last. Clearance items are still subject to this website’s return and refund policy.

7. Contact Information

For any refund or after-sales issues, please contact us:

Email: filiberto@porcelayne.shop